The Sky Steward Website

Have you ever taken a flight or been shopping and had a negative confrontation with a flight attendant or sales clerk? If you have, you should know that you are not the only one. In fact, there is a veteran flight attendant named Gailen David that feels there needs to be better customer relations so that we as customers have better experiences in dealing with staff at airlines, hotels, stores and anywhere that customers deal with staff members. With The Sky Steward website you can find more information on how to possibly improve the quality of customer and staff relations. Following is a recent web release:
Press Release:

Flight Attendant Takes on Poor Customer Service

www.skysteward.com

Miami, FL, October 29, 2007,--Are you tired of being treated with indifference when you travel by air, check into a hotel, or make a purchase at a department store? Don’t you believe that you deserve better? Well, Gailen David, a 20-year Purser Flight Attendant for American Airlines agrees. He has launched a global campaign to improve service offered to customers in the air and on the ground. His ideas don’t involve multi-million dollar renovations, or the redesigning of employee uniforms; instead his plan calls for a focus on improving quality of interactions between staff and customers. The campaign, JetSetiquette, is designed to “raise the civility level of the customer’s experience to new heights; one person, one kind action at a time”. He now provides his own customer service, business etiquette, and public speaking training to companies large and small that leverages his experience as a front line customer contact employee.

Gailen David was not always the polished professional he is today. At one time he was one of the surly crewmembers that could have you wanting to leave the aircraft mid-flight. His lack of motivation to deal graciously with customers almost had him quitting. He ended up taking a one year hiatus from flying. When he returned to work he had a new attitude and dedication to making a positive difference in all he comes into contact with. His dramatic turnaround was even the subject of a comical training video he wrote and American produced that showed his journey from surly stew to model employee. The video, shown during yearly training, encouraged airline employees to celebrate the power they have to make a positive, lasting impression on the customer’s experience with the airline and air travel in general.
David says, “Regardless of the information that is being delivered to employees at any company, it really is the choice of the individual employee to provide a particular level of service. It all has to do with the feeling that we want to leave the customer with. Do we want the customer feel important, valued, and special? Do we want to have an influence on the rest of the customer’s day by giving them a lift?” He says, "It is all about sincerely greeting the customer, being available to them; anticipating their needs; and thanking them for their business. These basics are what some customers have been going without. Being regarded as a professional for delivering this to the customer is one of the benefits of the job."

To that end, David has officially launched his live customer service workshop to front line management and staff which features several interactive training sessions. Attendees will learn how to: See through the eyes of the customer, Think like an owner, Project professionalism, Set personal standards, Keep customers for life, and much more. As a front-line employee himself, Gailen is able to connect to the audience in a special way. He also conducts a 2-day Speakers Training Camp for those who are ready to take their careers and businesses to new heights through public speaking. He also offers comprehensive course on World Class Corporate Etiquette and International Protocol. His dynamic, interactive seminars are covered in detail on the Speaking Events page of www.skysteward.com.
For more information about the "Sky Steward" Gailen David and details on his training programs, visit http://www.skysteward.com.

You may also contact Gailen David, The Sky Steward at gailen@skysteward.com or by phone at 1-877-SKYSTEW (759-7839), 4000 Ponce De Leon Blvd., Suite 470, Coral Gables, FL 33146